ChatterBlocker logo
Support
and History Log


Support

iPhone version

No tech support issues have been reported for version 1.01 of the ChatterBlocker iPhone app.

Mac & Windows versions

If you find that, after a while, audio tracks start dropping out one by one, this is because the 60-minute demo period has expired. After this happens, the loops will only play once. The application will function normally once you purchase it and enter the authorization code.

Windows version

ChatterBlocker for Windows needs to be run under the same account used to install it. The security policies for the account that will be using ChatterBlocker will need to allow software installation, but after installation and entering the authorization code, the policies can again be restricted.

If you get an "a referral was returned from the server" error when running the installer, do this:

  • In the Local Group Policy Editor under "Computer Configurations > Windows Settings > Security Settings > Local Policies > Security Options", set "User Account Control: Only elevate executables that are signed and validated" to "Disabled".
  • In the same location, set "User Account Control: Only elevate UIAccess applications that are installed in secure locations" to "Disabled".
  • Restart computer, or log out and log on, or refresh the desktop.

Mac OS X version

If you get an "unable to install" error after installing the 1.1.4 version from a non-admin account, this is due to a bug in our installer. We plan to fix this in a future version. In the meantime,

1. Delete the following files and directories if they exist:

  • /Applications/ChatterBlocker.app
  • ~/Library/Application Support/ChatterBlocker
  • /Library/Receipts/ChatterBlocker 1.1.x for Mac - Demo.pkg
  • /Library/Receipts/ChatterBlocker 1.1.x for Mac - Full.pkg

    (x stands for any number - all ChatterBlocker versions should be deleted)

2. Launch the ChatterBlocker installer. At the Installation Type step, click the 'Change install location...' button;

3. Select the disk where you want to install ChatterBlocker. Then navigate to your home directory and either select an existing folder or create a new one by clicking the 'New Folder' button. To work around the bug, do not select the "Applications" folder.

4. Finish the installation.

If you get: "Directory '/Users/yourdisk/Library/Application/Support/ChatterBlocker/ChatterBlocker_Content' couldn't be created (error 13: Permission denied)",

1. Delete the following files and directories if they exist:

  • /Applications/ChatterBlocker.app
  • ~/Library/Application Support/ChatterBlocker
  • /Library/Receipts/ChatterBlocker 1.1.x for Mac - Demo.pkg
  • /Library/Receipts/ChatterBlocker 1.1.x for Mac - Full.pkg

2. Run the Disk Utility from /Applications/Utilities. Select the Macintosh HD then choose 'Repair disk permissions'.

3. Re-launch the latest ChatterBlocker 1.1.x for Mac - [Full or Demo] installer.

For the Mac OS X version, there is currently a problem when using the PreSonus FireBox and possibly other third-party audio interfaces.

We expect to fix this in a future version. In the meantime, ChatterBlocker should work fine if you open System Preferences, click on the Sound icon, click the Output tab, and select select Internal Speakers / Built-in Audio.


If you have other customer support or tech support questions:


Release History Log

Windows

1.0 — Initial release

1.1.0 — Added "minimize to systray" functionality. Improved GUI.

1.1.0.1 — Fixed a bug which sometimes caused a pop-up menu to appear instead of the Authorization Code text entry field. Also made the background of the ChatterBlocker icon transparent.


Mac OS X

1.1.0 — Initial Macintosh release.

1.1.0.1 — Fixed compatibility with OS X 10.3.9.

1.1.1 — Allowed the use of aliases for loading sound files and playlists.

1.1.2 — Fixed the problem with the 1.1.1 installer.

1.1.3 — Fixed an initial display glitch. Fixed a "lock file" error one user experienced. Upgraded to latest sound libraries.

1.1.4 — Fixed a problem with the installer on Snow Leopard.